Channel, Engage and Analyse with Conexie
- As you receive submissions you can start to analyse the info and implement changes based on how people interact with your brand or the assets you manage.
Instant customer service channel
Instead of receiving feedback through a mix of emails, phone calls and external websites, Conexie streamlines the communication channel between you and your customers. Through our simple app, they can find you and get in touch with just a few clicks. Your personalised structure either empowers them to solve their issue independently, or quickly connects them to the right person to solve their issue.
Become accessible in minutes
Setting up your personalised Conexie reporting structure is simple. Once your structure is complete, you’ll be accessible right away. Reports are generated instantly and any action sends a notification to everyone following the report. Chat directly with customers and anyone else that has an interest in the issue in order to solve it as quickly as possible.
Receive only actionable reports
With Conexie’s Concierge service, you only receive reports that you can action. If you are sent a false or incomplete submission, the Conexie team follows it up before it reaches you.
Improve customer sentiment
By offering immediate access to you and your brand, customers will know that their concerns are taken seriously and that their questions are valid. We know that your customers’ satisfaction is crucial, and Conexie helps you to achieve the highest level of satisfaction possible by offering immediate feedback to reports.
Grow you brand
Conexie puts your organisation on the radar, putting your brand in front of new customers and increasing your presence with existing customers. Our easy-to-use app creates a contact point through the Broadcasting feature: any app user that is following your ‘channel’ will receive broadcasts that you send out, leading to sustained engagement.
Data gives you power
The Conexie platform is a powerful way of connecting you to your customers, all while collecting data on the who, what, when, where and how of these interactions. By distilling these interactions into easily understandable metrics, you can make changes to your organisation with confidence.
Conexie is a communication platform, so we do not get involved in the allocation of resources. You can maintain all existing relationships, Conexie just enables you to communicate with them more freely.
Conexie is a powerful app: it works on Android and Apple phones and is updated regularly with new features.
Communication is everything! We automatically connect you with all the right people then provide a platform to chat, update and share photos.
Conexie’s reporting structure gives you the ability to modify the reporting options which will then render on the app as soon as it’s opened. There’s no need for your users to update their app each time you make a modification.
Conexie is about resolving engagements. If someone has a question to answer or a problem to report we enable you to provide them with pre-saved solutions and answers. Then if it’s more complicated nominated recipients can manage their submission/s.
Conexie helps you to manage your engagements effectively. If you get too many submissions, we can help you by receiving them for you in the first instance. The Conexie Customer Service team can acknowledge and validate your engagements, then escalate them to you and any other nominated recipients who can resolve them.