At some point we have all struggled to communicate about a simple issue that could be solved with the combination of the right people looking at the right info at the right time.
This is not so easy, it’s further complicated when the people who would benefit from the info are using a mix of phone, email, verbal and paper. This reduction in connectivity, engagement and information costs money and lowers sentiment.
It’s not always easy to hear but it’s a lot hard not to hear it. Second to Communication, feedback is critical.
If you can’t be contacted then the energy of a bad experience will be placed on a negative conversation or even worse, as poor online review.
Analysing your Conexie interactions helps you to identify ‘big picture’ issues that are hard to see without data, as well as dependable feedback – not an angry rant!
Conexie can connect, inform and engage the people who are important to you
Use people power to find out about issues with your assets before they become a big problem with our reporting function
Protect your channel with a codeword so that only permitted users can make maintenance reports
Manage risk by ensuring that problems can be addressed as soon as they are discovered
Toilets dirty? Light bulb blown? Bin overflowing? Users can direct these reports to the right person without the hassle of figuring out who to speak to.
Broadcast updates about altered opening hours, special events that are about to commence, or even major safety issues
Build organic FAQs that update as questions are asked – no need to read people’s minds
If a particular question-answer node is being accessed regularly, send a push notification to clarify this for everyone
Promote directly to the people who want to hear from you
Gather the opinions of the people who matter most
Capture people’s problems before they turn into a rant
Manage sentiment toward your business by keeping your finger on the pulse
Gain deep insight into the motivations and needs of your customers
Made changes recently? Find out what your customers think
Improve your business by using real data presented in an easy-to-understand report
Justify your budget with genuine data and feedback
Share insights and customer profiles with your partners to add value
Market to a qualified audience Use data to give your audience the information they want and need
Identify pain points using concrete statistics
Prevent problems before they happen by identifying trends in your data
Track the progress of a project by marking discrete tasks as complete or incomplete
Engage staff, volunteers and fundraisers by keeping them in the loop
Direct your people where they are needed by tracking Conexie data
Provide the information that’s needed to get the job done well