Use Conexie to connect with your constituents
- Instant customer service channel
- Become accessible in minutes
- Receive only actionable reports
- Use your existing software and systems
Use Conexie to un-clutter the inboxes and phone lines of your customer service team by allowing it to contact your constituents on your behalf for every report received. Conexie’s acknowledgment of all submissions instantly validates perceived concerns, and permits your team to focus on the urgent matters at hand.
Reports are generated and recognised instantly, thanking the user for the information they have providing, and requesting additional pictures or details if required. Conexie will manage this process on your behalf, until the report is comprehensive enough to escalate to your service team.
Conexie’s customer service team will ensure you only receive valid and actionable reports, identifying and vetting false or incomplete submissions.
Conexie will request more information or pictures on your behalf to aid in the efficient conclusion of each entry, not only resulting in an economical work flow but also the positive sentiment of all parties involved.
When a problem is reported other users can follow it. We call this Crowdfixing. Once solved you can then let all the followers know.
The key benefit is only one active report for any issue: everyone with an interest in its outcome can be informed.It’s an intranet for the problem.
Your account on Conexie is in addition to your existing systems. We’re the piece before the more traditional facilities management softwares.
These tools still play a vital role, with Conexie placed before them and designed to capture all the information in one report.
Conexie is a communication platform, so we do not get involved in the allocation of resources. You can maintain all existing relationships, Conexie just enables you to communicate with them more freely.
Conexie is a powerful app: it works on Android and Apple phones and is updated regularly with new features.
Communication is everything! We automatically connect you with all the right people then provide a platform to chat, update and share photos.
Conexie’s reporting structure gives you the ability to modify the reporting options which will then render on the app as soon as it’s opened. There’s no need for your users to update their app each time you make a modification.
Conexie is about resolving engagements. If someone has a question to answer or a problem to report we enable you to provide them with pre-saved solutions and answers. Then if it’s more complicated nominated recipients can manage their submission/s.
Conexie helps you to manage your engagements effectively. If you get too many submissions, we can help you by receiving them for you in the first instance. The Conexie Customer Service team can acknowledge and validate your engagements, then escalate them to you and any other nominated recipients who can resolve them.