Benefits of Conexie’s Communication Solution:
- Manage all activity in one place
- Connect all participants
- Increase efficiencies
- Receive only actionable submissions
- Use existing software and systems
View all of your submitted and actioned reports in one easy to navigate web page. If a problem is submitted more than once, Conexie will identify this and merge the reports, resulting in huge time and cost savings in file management.
Conexie also allows you to quickly determine which account the problem was submitted for, who submitted it, its current status, and the length of time since the problem has been reported all on your admin account landing page.
Network with all building occupants with ease within Conexie’s unique messaging platform. Conexie gives you the ability to connect with all relevant owners and tenants, strata and property mangers, and tradespeople with only a few simple steps.
Similarly, restrict access within the chat, chat one to one, or outwardly to all parties involved in the submitted reports to customise each action and ensure a positive experience.
Conexie’s customer service team will ensure you only receive valid and actionable reports, identifying and vetting false or incomplete submissions.
Conexie will request more information or pictures on your behalf to aid in the efficient resolution of each entry, not only resulting in an economical work flow but also the positive sentiment of all parties involved.
Conexie integrates easily with your existing systems, allowing for a seamless amalgamation in workflow. Import email groups, inventory lists and recipient information into Conexie’s simple content management system with ease.
So there is no loss. Conexie is the efficient and logical connection between your business and your clients, there is no loss of existing relationships. Simply incorporate Conexie as the tool to manage the end-to-end customer service reporting systems and enjoy the adaptability it provides.
Conexie is a communication platform, so we do not get involved in the allocation of resources. You can maintain all existing relationships, Conexie just enables you to communicate with them more freely.
Conexie is a powerful app: it works on Android and Apple phones and is updated regularly with new features.
Communication is everything! We automatically connect you with all the right people then provide a platform to chat, update and share photos.
Conexie’s reporting structure gives you the ability to modify the reporting options which will then render on the app as soon as it’s opened. There’s no need for your users to update their app each time you make a modification.
Conexie is about resolving engagements. If someone has a question to answer or a problem to report we enable you to provide them with pre-saved solutions and answers. Then if it’s more complicated nominated recipients can manage their submission/s.
Conexie helps you to manage your engagements effectively. If you get too many submissions, we can help you by receiving them for you in the first instance. The Conexie Customer Service team can acknowledge and validate your engagements, then escalate them to you and any other nominated recipients who can resolve them.