Tag: Industry Insights

Continuous Improvement

The Conexie Cycle: Harnessing Data for Continuous Improvement

In today’s fast-paced digital world, businesses are overwhelmed with raw data. But how can they make sense of all this information and use it to drive continuous improvement? Enter Conexie – a platform designed to harness the power of data, turn it into actionable insights, and facilitate a culture of continuous learning and improvement.

From Data to Information

The journey begins with Data, the raw, unstructured facts and figures we collect. This data forms the foundation of the Conexie cycle. However, as they stand, these raw facts and figures may not offer much value. This is where our second stage comes in.

We then move onto the Information stage. Here, data is processed, organized, and structured into a meaningful format that can be understood and analyzed. But having information isn’t enough – it’s what you do with it that counts.

Application: The Key to Value Creation

At Conexie, we believe in practicality. Once we’ve transformed raw data into information, we reach the Application stage. Here, the information is put to practical use to meet the needs of our customers.

But application isn’t just about applying information. It’s a multi-faceted stage that’s broken down into several key tools:

  1. Collaboration: By bringing together the right people to work on issues or actionable insights, we facilitate problem-solving and innovation. Teamwork isn’t just a buzzword – it’s a key component of effective data use.
  2. Awareness: We believe in transparency and trust. Through continual narrative updates about data use, we keep our customers informed and in the loop.
  3. Visualisation: Data can be complex, but understanding it doesn’t have to be. We use graphs and charts to help our customers understand their data at a glance, enabling better and quicker decision-making.
  4. Governance: Effective data use also means effective data management. With our reporting tools and reports, users can manage their data effectively and ensure compliance with data regulations.
  5. Utilities: We believe in flexibility and interoperability. By offering processes that allow our customers to export their data to other systems or applications, we add versatility to our platform.

The Cycle of Continuous Improvement

But the Conexie cycle doesn’t stop at Application. We move onto Continuous Improvement, the stage where the “why” of the process is addressed. Here, it’s about learning from the data, the processes, and the outcomes to refine and enhance strategies, processes, and tools.

At Conexie, our goal is to always be improving, based on feedback and insights from the preceding stages. This creates a feedback loop where insights from the application and continuous improvement stages can help refine what data is collected, leading back to the first stage.

In other words, the Conexie cycle is a journey – a journey of turning data into action, learning from our actions, and using our learnings to continuously improve. Through this journey, we’re not just working with data; we’re creating a culture of continuous learning and improvement.

Join us on this journey and experience the power of data with Conexie.

What is an Actionable Insight?

What are actionable insights?

Actionable insights are meaningful findings that result from analyzing data. They make it clear what actions need to be taken or how one should think about an issue. Organizations use actionable insights to make data-informed decisions.

Not all insights are actionable though. Actionable insights don’t come from having more information, or more data. To point out the obvious: insights, information, and data, are not created equal.

In short, data is raw and unprocessed information, in the form of numbers and text. Data can be both quantitative and qualitative and can be found in spreadsheets or computer databases.

Information, on the other hand, is data that has been organised and contextualized into a user-friendly format. This can be in the form of reports, dashboards, or visualizations.

Insights, however, are created by analyzing information, then drawing conclusions, and making decisions from it.

Why actionable insights matter

Actionable insights matter because you can use them to make strategic, well thought-out decisions. These decisions can drive positive outcomes specific to your business. This is because you derive the insight straight from your data such as your sales data or your customers’ feedback.

If your organization is truly data-driven (“data first”), actionable insights are the key to improve your product and operational processes. All executive decisions should be based on data.

Progressive companies today say they want to be data-driven. Forrester reports that 74% of companies say this is a goal. Although only 29% of these companies are actually successful in actioning their analytics. It’s clear that the missing link for companies wanting to drive business outcomes from their data is actionable insights.

Curing Communication Chaos

The entanglement of Communication Chaos is costing one of Australia’s largest companies over $3 million dollars each year.

Want to find out how to put that money somewhere more productive?

After spending six months working alongside one of Australia’s largest brands, conducting countless empathy interviews with staff at all levels, then digesting a truckload of feedback. We identified two key concerns that scream out to us that the enterprise communication software market has not solved.

  1. Any organisation with three or more tiers of management has costly, broken communication loops. With an evolving workforce, siloed technologies alone cannot match the needs of their customers. A triage tool must be wrapped around these systems for efficient workforces to exist.
  2. Communication chaos is inherent when you have an organisational structure that involves one individual being responsible for many, you create communication chaos. Without a fluid customisable communication software to automate how you manage these needs and inform these people, you suffer a significant cost.

Communication Chaos is a term we have coined as one of our own at Conexie. Something we truly understand, we intimately feel and most importantly something we have the insights to solve.

Without getting bogged down in the details, let’s say 1 Area Manager (AM) has 5 Business Managers (BM) under their management. 1 BM has 10 stores. Each store has 20 staff on the books and these staff are typically transient.

You now have 1000+ fragmented people requiring a tool that allows them to receive individually specific info and a way to submit an array of critical needs to their BM, and if relevant, AM.

Similarly, the RM has to curate dynamic operational targets to their BM’s in a way that is uniquely relevant to 10 stores or 1000 individual people. This is where the communication is most chaotic.

How many emails are overlooked, calls missed, small issues that quickly become large and what is the sentiment of your valued workers when its near impossible to acknowledge their concerns.

The numbers are as painful to read as they are to manage. Each month as a BM:

  • You are receiving over 2000 individual messages across 10 key topics. (Rostering/deliveries/compliance/safety/maintenance/HR/payroll/etc)
  • 30% of your team’s concerns go unheard altogether
  • 20% of your team don’t even bother reporting safety concerns as they don’t want to add to your chaos.
  • You are forced to double handle two-thirds of the requests you receive as you need to validate, request additional information and once finally actionable, manually input the need into a siloed software that the organisation provides.

In dollar value, that is 20-30% of your time wasted. Although frustrating for you as the BM, the key metric here is that is $300,000 a year from each region’s budget is being swept down the ever growing drain of operational inefficiencies (based on a $100,000 BM salary).

This is all without even touching on the pains in pushing critical dynamic information down the chain and the time taken to curate it, assuring its intended audience engages with it on a meaningful scale.

If you are a manager who would value taking this chaos and putting it into a single dashboard with dedicated environments created to assure optimal outcomes. Please get in touch and we can chat about the future of enterprise communication software.

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We only have 3 spots left in 2019 for businesses that want to explore a Test and Learn with Conexie, see how we can significantly improve your operational communications.

Please get in touch soon if you are interested.

www.conexie.com – for more info or feel free to email me at matthew@conexie.com to organise a chat.

So you have the sensors but the monitoring is too expensive?

THE GREAT NEWS is we can help and it will cost far less than staying with your current provider.

The first step is to assess the hardware you have in place, this will be made up of the sensors that gather data and a data logger that sends it to the internet. Once it’s sent, a server will receive it and interpret it for use.